FAQ

Can I track my order once it’s shipped?

Yes, we provide tracking information for all orders once they are shipped. You can track your order through the shipping carrier's website.
What happens if there is an issue with my order?

We offer a quality guarantee. If there are any defects or issues with your order, please contact us within 30 days, and we will arrange for a replacement or refund as per our return policy.
Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times depend on your location and the size of the order.
What are your payment terms?

We generally require a 30% deposit before production begins, with the remaining 70% due before shipment. Payment can be made via bank transfer, PayPal, or other agreed methods
Can I get a sample before placing a bulk order?

Yes, we offer sample orders. Please contact us to discuss your requirements, and we will provide a sample for your approval before moving to full-scale production
How long does it take to manufacture my order?

Production time usually takes 3-4 weeks, depending on the complexity of the design and order volume. We provide an estimated timeline upon confirming your order.
How long does it take to manufacture my order?

Production time usually takes 3-4 weeks, depending on the complexity of the design and order volume. We provide an estimated timeline upon confirming your order.
What is the minimum order quantity (MOQ) for custom backpacks?

The minimum order quantity for custom backpacks typically starts at 500 units, but we can accommodate smaller orders depending on the product type and design
Can I customize the design of my backpack order?

Yes, we offer full customization options, including color, material, logo, size, and additional features. Our design team works with you to bring your vision to life.
What types of backpacks do you manufacture?

We manufacture a wide range of backpacks, including student backpacks, business bags, outdoor backpacks, gym bags, custom backpacks, and more. We also offer bags for various specialized needs.

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